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Shipping & Returns

Shipping

Dispatch Times

We aim to dispatch goods within 1 to 2 working days of receiving your order ( subject to stock ). Items that are cut to order - Letters, discs etc.. may take up to 3 days depending how busy the studio is - but are normaly dispatched same or ext day.
Any orders placed before mid-day, where special delivery has been paid for, will be dispatched the same day, on a next working day delivery. On the rare occasion we are unable to meet a same day delivery ( for example if there is a very large amount to cut-to-order items) we will call you to let you know, and at that point you may either have a full refund, or accept delivery a day later.

1st Class Royal Mail

The price of this delivery method will vary depending on that size of the order. Orders placed with this shipping method will normally be dispatched within 1 to 2 working days. Royal mail will usually delivery 1 to 3 working days after this. ( although very often next day ). Please note, where necessary - we may use a different courier - eg, tnt, dhl, etc... with out notice.

Special Delivery ( UK ONLY )

For an extra charge, we can speed up the dispatch of your items, and send them Royal Mail Special delivery - Next working day delivery. This charge covers the cost of the postage, and a handling charge to dispatch faster. We aim to dispatch same day on orders placed by 12 noon. Some shapes, including the polystyrene letters, and flat shapes, are made to order. We try our best to dispatch these on the same day, but some times these may be sent out on the following day. If delivery times are critical, please get in touch before ordering, as cut to order items can not be returned.

Returns

· > We must be contacted prior to the return of any goods regardless of circumstances · > If a product is defective we need to know within 3 days of receipt. · > delivery charges and handling charges will not be refunded, unless the goods are damaged, or faulty. > Some of our products: Polystyrene letters, and any flat shapes are cut to order, and cannot be returned unless faulty. > If you wish to return a product, it must be returned, in its original undamaged packaging within 7 days. > Some of our products, are sealed in a clear plastic bag. If you wish to return any items, please ensure that this bag is not opened. For hygiene reasons we are unable to accept returns of items where this bag has been opened, unless the goods are faulty. · > None of the conditions of our returns policy affect your statutory rights when goods are faulty or not as described, or your rights under the Distance Selling Regulations..
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