Privacy and cookie Notice

Who are we?
This website is owned by Graham Sweet, trading as "Graham Sweet Studios" / "Poly Craft Supplies" / "Polystyrene Balls UK" / also referred to in this policy as "we" and "us".
Registered Address:
Unit 7 Clos Menter.
Excelsior Industrial Estate.
Cardiff.
CF143AY.
Tel: 029 20 522 510.
Email: sales@grahamsweet.com
VAT number: 135 9115 73

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

What personal information do we collect / hold

Information that you provide to when ordering or making and enquiry, such as your name, address, telephone number(s), email address, bank account and credit / debit card details.

Information about any enquiries you have made with us, or products you have purchased from us.

Your shop account login user name, password, and any other details you enter.

Information about any device you use to access our website(s), and how you use them. Including: device type, IP address, operating system, screen size, what pages you visit.

We use Google analytics to monitor visitors to our website. This enables us to know how many visitors we get, how long they stay, where they are from, and what pages they visit. They also record things like your operating system, IP, and screen resolution - which helps us improve our website experience for customers. This information is gathered by and stored by Google, and accessible by us. For more information on how google uses this data please see here : https://policies.google.com/privacy?hl=en

We use tawk.to, who provide us with our online chat services. This service also collects your IP address and geographic collation. Should you choose to enter your name and email address into the chat window this will also be logged, along with any other information that you enter. PLEASE DO NOT ENTER ANY SENSITIVE INFORMATION - PAYMENT CARD INFORMATION ETC INTO A CHAT WINDOW. WE WILL NEVER ASK YOU FOR THIS OVER CHAT.

What do we do with the personal information we collect / hold?

Process and deliver your orders. (name, address etc..)

Take payment from you or give you a refund. ( card details )

Make our products and services available to you.

"Prevent fraud.

Market research.

For statistical analysis.

Record keeping and accounting.

Contact you about relevant products and services from us. ( when you order from us, enquire with us, or sign up to our online mailing list, we may from time to time send you marketing emails relevant you the products you have purchased from us or enquired about. If you would prefer not to have any marketing emails from us please email: unsubscribe@grahamsweetstudios.co.uk and we will add you to our do not send list. This will not affect transactional emails etc.. )

Who do we share it with?

We do not share you information with any third parties other than those needed to complete your orders, for our own marketing purposes, for our own record keeping and accounting purposes, or where required to by law.
Our website, email and data hosts will have access to your data.
When we send your order to you, your information will be shared with the relevant delivery companies.
You information may be shared with a marketing company employed by us to carry out marketing on behalf of us.
Our online chat is provided by tawk.to and any information entered into a chat window is stored on their secure servers.
As mentioned above, information about your device etc will be shared with Google Analytics.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

The Legal basis for collecting and processing your data

The law on data protection & GDPR sets out a number of different reasons in which a company can collect and process your personal Data:
Consent: In some instances, we can collect and process your data with your consent. When you sign up to our mailing list, for example, you are giving us consent to send you marketing emails.
Contract: Sometimes, we will need your personal data to comply with our contractual obligations. For example, when you place an order with us, we will need to collect and process your contact details and address etc..
Legal obligation: In some situations, the processing of your personal data is necessary for you to comply with the law. This includes record keeping for tax purposes, and also law enforcement - For example, we may pass on details of individuals involved in criminal activity to law enforcement. .

Legitimate interest: In some instances, we process your data for our legitimate interests in ways that you would reasonably expect as part of the running of the business, and which have a minimal impact on your privacy, and does not materially impact your rights, freedom or interests. For example, we may use your purchase history to send you offers and updates. If you have purchased from us, or made enquiries with us, we may use your information to send you direct marketing that may be of interest to you - based upon your purchase or enquiry history.

Keeping you informed

We ( or a marketing company employed by us working on our behalf ) may from time to time contact you about products offers that may be relevant to you.
This may be by telephone, mail, email and SMS, using the details you provide. If you don*t want to be contacted product updated and news, or other marketing purposes, please email unsubscribe@grahamsweetstudios.co.uk and let us know. We can then update your details.
How to access and update your information.
Under the GDPR, you, in many circumstances have the right to access and/or update the personal information we hold on you. This is often referred to as a *Subject Access Request*. If we agree that we are obliged to provide the personal information to you, we will do so free of charge.
Before providing personal information to you we may ask for proof of identity and information about your interactions with us so we can locate your personal information, and ensure we are giving it to the right person.
If any of the personal information we hold about you is inaccurate or out of date, you can ask us to update it.
If you would like to access or update your data, please email sales@grahamsweet.com or call us on 029 20 522 510, or write to use at:
Data protection. Graham Sweet Studios. Unit 7 Clos Metner, Excelsior Ind est, Cardiff CF143AY.
Your right to stop or limit our processing of your data and your right to be forgotten.
You have the right to ask us to stop or limit the processing of your data by us. You also have the right to ask us to delete any personal data we hold on you that we are not required by law to keep records of.
In Summary, you have the right to ask us to:
Show you what personal data we have of yours.
Update your personal details.
Stop, or change the way we send you marketing emails / calls / sms.
Delete your online store account.
Delete any personal data we hold on you that we are not required by law to keep records of.

If you would like more information on any of this, please email sales@grahamsweet.com or call us on 029 20 522 510, or write to use at:
Data protection. Graham Sweet Studios. Unit 7 Clos Metner, Excelsior Ind est, Cardiff CF143AY.

How long will we keep your information for?

We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Security

We take security measures to safe guard the information we hold. These include:
Restricting access to the buildings where we hold information.
Ensuring any data that leaves these buildings is strongly encrypted.
Securing access to our website using *https* technology.
We do not process card payments online ourselves and do not take payments for poly craft supplies over the phone - this is all through shopify.

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

__utma, __utmb, __utmc , __utmz : These are used by "google analytics" - a web analytics service provided by Google, Inc.

These cookies gather information about how you use our website, including what pagees you visit , how long you stay on each page, if you were refered to us by another website.

This information is essential for us to maintain and update out website - to mak it work better and more efficiantly for you.

Please note that the information from google analytics is not hosted on our servers but by google inc.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at sales@polycraftsupplies.co.uk or by mail at Graham Sweet t/a Poly Craft Supplies

[Re: Privacy Compliance Officer]

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