Terms and Condistions
The term "Poly Craft Supplies"or "us"or "we" refers to the owner of the website whose business address is:
Graham Sweet Studios Limited
Unit 7, Gabalfa Workshops
Excelsior Industrial Estate
Poly Craft Supplies is a trading division of Graham Sweet Studios Limited
The term "you" refers to the user or viewer of our website.
� Only persons aged 18 and over may order from this website.
� The content of the pages of this website is for your general information and use only. It is subject to change without notice.
� Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
� Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
� This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
� All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
� Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
� From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
� You may not create a link to this website from another website or document without our prior written consent.
� Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, and Wales.
Health and safety information:
EPS : Expanded Polystyrene Products.
We sell products to a diverse market, so to know the suitability of our products and EPS ( expanded polystyrene ) specifically, for every end user would be impossible. Below is information which is intended as a guide, but It is the responsibility of the end user to ensure that EPS is suitable for their needs.
Our products are mainly intended for Display / Decoration / Craft.
NONE of our products are intended as toys.
ALL the EPS we use contains a flame retarding additive.
All EPS products should be kept well away from hot lights / naked flames or any other source of ignition.
The EPS products are not sterile, and ARE NOT sold as "Food Safe". You should avoid any food that is to be consumed coming into contact with the EPS.
None of our products are suitable for small children. If EPS is broken / bitten, then small pieces can break off which can be a choking hazard.
If you are painting the EPS, you should only use water based paints and adhesives. Solvent based products can attack the polystyrene. When using any product on EPS, always ensure that it is suitable, and follow any safety instructions specific to the product. It is a good idea to try a small piece of EPS first, and check it an hours or so later to make sure there is no reaction. Emulsion paint, poster paint, PVA glue and LOW MELT craft glue guns are normally fine. Safety information on any of our specific products is available on request.
Clear plastic balls & Shapes.
Intended for display / decorative use.
Not sold as sterile / Food safe.
Not suitable for young children, as if broken, can form sharp pieces.
Not considered a fire hazard.
Not suitable for young children, as may present a choking hazard.
If you plan to suspend / hang any of the products, please contact the studio for further advice. We can supply certified safe hanging points - fitted to large balls / letters and other products.
Please note that our premises are not open to the public and therefore we are unable to process any orders or returns other than by post.
ORDERING & PAYMENT
For security purposes we only accept payment through PayPal or SagePay, however it is not necessary for you to hold a PayPal account in order to pay by debit or credit card. To place an order you will need to create a user account. This account will not store any financial information, just your contact details in order to assist us with mailing products and to allow you to have the ability to check past and current orders. Our minimum order value is �8.00, and there is a handling charge of �4.50 on any orders below this. (inclusive of VAT). We have no maximum order, however trade customers may be more interested in our parent site www.grahamsweet.com which offers wholesale discounts.
Shipping & Returns
We aim to dispatch goods within 1 to 2 working days of receiving your order ( subject to stock ).
> All goods are usually sent via "1st Class Royal Mail - Signed For in the UK, and DHL to Republic of ireland - and there is one standard packing and delivery charge per order, regardless of the quantity ordered. (we may from time to time use a similar service such as DHL, TNT, Royal mail, parcelforce etc..)
Special Delivery ( UK ONLY )
For an extra charge, we can speed up the dispatch of your items, and send them Royal Mail Special delivery - Next working day delivery.
This charge covers the cost of the postage, and a handling charge to dispatch faster. We aim to dispatch same day on orders placed by 12 noon.
Some shapes, including the polystyrene letters, and flat shapes, are made to order. We try our best to dispatch these on the same day, but some times these may be sent out on the following day. If delivery times are critical, please get in touch before ordering, as cut to order items can not be returned.
� > We must be contacted prior to the return of any goods regardless of circumstances
� > If a product is defective we need to know within 3 days of receipt.
� > delivery charges and handling charges will not be refunded, unless the goods are damaged, or faulty.
> Some of our products: Polystyrene letters, and any flat shapes are cut to order, and cannot be returned unless faulty.
> If you wish to return a product, it must be returned, in its original undamaged packaging within 7 days.
> Some of our products, are sealed in a clear plastic bag. If you wish to return any items, please ensure that this bag is not opened. For hygiene reasons we are unable to accept returns of items where this bag has been opened, unless the goods are faulty.
� > None of the conditions of our returns policy affect your statutory rights when goods are faulty or not as described, or your rights under the Distance Selling Regulations..
Who are we?
This website is owned by Graham Sweet, trading as "Graham Sweet Studios" / "Poly Craft Supplies" / "Polystyrene Balls UK" / also referred to in this policy as "we" and "us".
Unit 7 Clos Menter.
Excelsior Industrial Estate.
Tel: 029 20 522 510.
VAT number: 135 9115 73
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
What personal information do we collect / hold
Information that you provide to when ordering or making and enquiry, such as your name, address, telephone number(s), email address, bank account and credit / debit card details.
Information about any enquiries you have made with us, or products you have purchased from us.
Your shop account login user name, password, and any other details you enter.
Information about any device you use to access our website(s), and how you use them. Including: device type, IP address, operating system, screen size, what pages you visit.
We use Google analytics to monitor visitors to our website. This enables us to know how many visitors we get, how long they stay, where they are from, and what pages they visit. They also record things like your operating system, IP, and screen resolution - which helps us improve our website experience for customers. This information is gathered by and stored by Google, and accessible by us. For more information on how google uses this data please see here : https://policies.google.com/privacy?hl=en
We use tawk.to, who provide us with our online chat services. This service also collects your IP address and geographic collation. Should you choose to enter your name and email address into the chat window this will also be logged, along with any other information that you enter. PLEASE DO NOT ENTER ANY SENSITIVE INFORMATION - PAYMENT CARD INFORMATION ETC INTO A CHAT WINDOW. WE WILL NEVER ASK YOU FOR THIS OVER CHAT.
What do we do with the personal information we collect / hold?
Process and deliver your orders. (name, address etc..)
Take payment from you or give you a refund. ( card details )
Make our products and services available to you.
For statistical analysis.
Record keeping and accounting.
Contact you about relevant products and services from us. ( when you order from us, enquire with us, or sign up to our online mailing list, we may from time to time send you marketing emails relevant you the products you have purchased from us or enquired about. If you would prefer not to have any marketing emails from us please email: firstname.lastname@example.org and we will add you to our do not send list. This will not affect transactional emails etc.. )
Who do we share it with?
We do not share you information with any third parties other than those needed to complete your orders, for our own marketing purposes, for our own record keeping and accounting purposes, or where required to by law.
Our website, email and data hosts will have access to your data.
When we send your order to you, your information will be shared with the relevant delivery companies.
You information may be shared with a marketing company employed by us to carry out marketing on behalf of us.
Our online chat is provided by tawk.to and any information entered into a chat window is stored on their secure servers.
As mentioned above, information about your device etc will be shared with Google Analytics.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
The Legal basis for collecting and processing your data
The law on data protection & GDPR sets out a number of different reasons in which a company can collect and process your personal Data:
Consent: In some instances, we can collect and process your data with your consent. When you sign up to our mailing list, for example, you are giving us consent to send you marketing emails.
Contract: Sometimes, we will need your personal data to comply with our contractual obligations. For example, when you place an order with us, we will need to collect and process your contact details and address etc..
Legal obligation: In some situations, the processing of your personal data is necessary for you to comply with the law. This includes record keeping for tax purposes, and also law enforcement - For example, we may pass on details of individuals involved in criminal activity to law enforcement. .
Legitimate interest: In some instances, we process your data for our legitimate interests in ways that you would reasonably expect as part of the running of the business, and which have a minimal impact on your privacy, and does not materially impact your rights, freedom or interests. For example, we may use your purchase history to send you offers and updates. If you have purchased from us, or made enquiries with us, we may use your information to send you direct marketing that may be of interest to you - based upon your purchase or enquiry history.
Keeping you informed
We ( or a marketing company employed by us working on our behalf ) may from time to time contact you about products offers that may be relevant to you.
This may be by telephone, mail, email and SMS, using the details you provide. If you don*t want to be contacted product updated and news, or other marketing purposes, please email email@example.com and let us know. We can then update your details.
How to access and update your information.
Under the GDPR, you, in many circumstances have the right to access and/or update the personal information we hold on you. This is often referred to as a *Subject Access Request*. If we agree that we are obliged to provide the personal information to you, we will do so free of charge.
Before providing personal information to you we may ask for proof of identity and information about your interactions with us so we can locate your personal information, and ensure we are giving it to the right person.
If any of the personal information we hold about you is inaccurate or out of date, you can ask us to update it.
If you would like to access or update your data, please email firstname.lastname@example.org or call us on 029 20 522 510, or write to use at:
Data protection. Graham Sweet Studios. Unit 7 Clos Metner, Excelsior Ind est, Cardiff CF143AY.
Your right to stop or limit our processing of your data and your right to be forgotten.
You have the right to ask us to stop or limit the processing of your data by us. You also have the right to ask us to delete any personal data we hold on you that we are not required by law to keep records of.
In Summary, you have the right to ask us to:
Show you what personal data we have of yours.
Update your personal details.
Stop, or change the way we send you marketing emails / calls / sms.
Delete your online store account.
Delete any personal data we hold on you that we are not required by law to keep records of.
If you would like more information on any of this, please email email@example.com or call us on 029 20 522 510, or write to use at:
Data protection. Graham Sweet Studios. Unit 7 Clos Metner, Excelsior Ind est, Cardiff CF143AY.
How long will we keep your information for?
We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We take security measures to safe guard the information we hold. These include:
Restricting access to the buildings where we hold information.
Ensuring any data that leaves these buildings is strongly encrypted.
Securing access to our website using *https* technology.
We do not process card payments online ourselves and do not take payments for poly craft supplies over the phone - this is all through shopify.
Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
__utma, __utmb, __utmc , __utmz : These are used by "google analytics" - a web analytics service provided by Google, Inc.
These cookies gather information about how you use our website, including what pagees you visit , how long you stay on each page, if you were refered to us by another website.
This information is essential for us to maintain and update out website - to mak it work better and more efficiantly for you.
Please note that the information from google analytics is not hosted on our servers but by google inc.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org or by mail at Graham Sweet t/a Poly Craft Supplies
[Re: Privacy Compliance Officer]
[Units 6,7 and 8 clos menter, Excelsior ind , Cardiff, CRF, CF143AY, United Kingdom]